Policies

Return Policy

We designed our policy to be transparent and concierge friendly for both buyers and sellers.

Return window

Items are eligible for return within 30 days of delivery, provided they remain unworn and in original condition.

Condition requirements

Keep original tags, certificates, dust bags, and packaging material. Items missing authentication documents may be declined.

Exclusions

Personalized, final sale, and hygiene-related items can not be returned unless faulty on arrival.

How returns work

1

Request a return

Submit the request from your orders page or reach out to concierge support.

2

Prepare the item

Pack the item with original tags, authenticity documents, and protective materials.

3

Ship with prepaid label

Use our insured courier label. We track every parcel for peace of mind.

4

Receive your refund

Once authenticated, we release funds to your original payment method within 5–7 days.